SPECIAL ORDERS AND CUSTOM-MADE ORDERS
Special orders and custom-made orders are not returnable and no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry item ordered or altered at the client’s request. Custom-made orders involve metal, gems and labor furnished by Paraiba Designs for a specific client. As such, all custom-made jewelry is nonrefundable and requires a 50% nonrefundable deposit before work begins. Every effort is made by Paraiba Designs to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments to special and custom orders, such as ring sizing or texturing, may be made by Paraiba Designs to accommodate the wearer at a fee depending on the extent of the work.
RETURNS & EXCHANGES
Paraiba Designs wants you to be happy with your purchase. Any regular-stock merchandise may be returned or exchanged within fourteen (14) days from the date of delivery to the customer. Merchandise must be unworn, in the same condition as when it was purchased, and in its complete original packaging. Special Orders, Custom-Made Pieces and Final Sale Items are not returnable or refundable. Paraiba Designs reserves the right to reject a returned item and/or deny a refund request if these conditions are not met. If you wish to return or exchange merchandise that meets these conditions, please contact us by emailing info@ParaibaDesigns.com
. Refunds will be issued as Paraiba Designs store credit or thru the way in which the funds were received. Shipping and insurance charges are not refundable.
Paraiba Designs has made every effort possible to ensure merchandise colors are displayed as accurately as possible. Paraiba Designs cannot guarantee your computer’s monitor or mobile device will accurately display the true colors of an item. Please note that cellphone monitors are usually more vivid than computer monitors.
Under the sales and use tax laws, tax applies to all retail sales of merchandise and other tangible personal property. If merchandise is shipped for out-of-state use, and California sales tax is not charged, the customer may be liable for the applicable sales tax in the state in which he or she resides.